Frequently Asked Questions

HOW CAN I MAKE AN EXCHANGE OR GET A REFUND?

Sorry, we do not make exchanges or give refunds. If you would like to exchange something for a different size or style, please return the original item(s) for a store credit and place a new order.

WHAT IS YOUR RETURN POLICY?

We will happily accept bikinis purchased from www.rohewear.com in their original, clean and unworn condition with all tags attached for a store credit. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags still attached. Please only try on swimwear over underwear for sanitary reasons.

You have 14 days from the day you receive your item(s) to qualify for a store credit. Please note: discounted items are not eligible for store credit. All items discounted, purchased on sale or using a promotion code are FINAL SALE and cannot be returned.

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All customers are responsible for postage payments. We will not refund the shipping costs. We will issue a store credit for the complete cost of the returned item. The only instance in which Rohe will cover postage costs will be in the event of a faulty or incorrectly posted item.

WHAT SHOULD I DO IF MY PRODUCT ARRIVES FAULTY OR DAMAGED, OR ISN'T WHAT I ORDERED?

If the customer has received an incorrect order or faulty garment, please return the product as per the return instructions. Shipping charges will be refunded (standard shipping only). Please note, if the customer wears their received incorrect order or faulty garment this voids the return. The garment must be unworn, unwashed, unused.

WHAT DOES ‘FINAL SALE' MEAN?

All items that have been reduced in price cannot be returned for a store credit. No exceptions can be made. This includes using discount and promotion codes. We understand that there is a risk when purchasing sale items, so be sure to look at out sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team.